Return Policy

Your satisfaction is the foundation of our relationship. Placing an order with our company or on our web site signifies that you agree to the following return conditions. While returns are rare we require that you follow the procedures outlined below:

PRODUCT RETURNS – DAMAGED ITEM

  • Returns must still be in brand new (unused) condition and have all the packaging and original contents included to be in resalable condition.
  • A request of return must be made within seven (7) days within receipt of the items. Please contact us via email…………………..
  • With your return request, please include your original invoice number and reason for the return.
  • A request of return is only good for 7 days after issued
  • If you return an item, you will be charged the original shipping cost (if package was shipped under a free shipping promotion, actual shipping & handling charges will be applied). You are responsible for shipping charges on all returns. Shipping and handling will not be refunded unless we shipped an incorrect item, or an error was made on our part.
  • Items returned in used, damaged condition or missing packaging may result in a reduced credit or NO credit being issued.
  • Any items returned without a request via email will be refused and returned at the customers expense.

PRODUCT RETURNS – NEW SALEABLE CONDITION

  • A request for return, please contact us via E-mail: …………………………
  • With your return request, please include your original invoice number and describe the issue with the item.
  • A request of return is only good for 7 days after issued
  • If you return an item, you will be charged the original shipping cost (if package was shipped under a free shipping promotion, actual shipping & handling charges will be applied). You are responsible for shipping charges on all returns. Shipping and handling will not be refunded unless the item is covered by a manufacturer’s warranty.